SUPPORT DESK HOURS OF OPERATION


  • Monday: 9:00 AM - 9:00 PM EST
  • Tuesday: 9:00 AM - 9:00 PM EST
  • Wednesday: 9:00 AM - 9:00 PM EST
  • Thursday: 9:00 AM - 9:00 PM EST
  • Friday: 9:00 AM - 9:00 PM EST
  • Saturday, Sunday & All U.S. Holidays: CLOSED


Please allow up to 72 hours to receive a response. Do NOT submit duplicate tickets as this will only delay our response.


All tickets will be responded to, however, they will be replied to in the order they're received.

All tickets submitted beyond normal business hours will be viewed and replied to within 72 hours of the next business day.


All time frames indicated are done so from a business hour perspective. Off hours and holidays are not included. If you've

submitted a question at 2:00 PM on Friday afternoon, you can expect to receive a response by Wednesday at 2:00 PM EST.